Harbor Route Notes

Harbor Route Notes is a route-note system for small delivery operators that need a shared record of location quirks, failed-drop reasons, gate instructions, and dispatcher follow-ups. The first product surface focuses on notes that drivers and dispatchers can understand quickly during a route, not on fleet optimization.

Initial research has narrowed route issues into missed delivery, address ambiguity, repeat customer note, and dispatcher escalation cases. A mobile note flow and dispatcher report draft now show how those exceptions could be captured without slowing the route.